FAQs

Frequently Asked Questions

What are your Showroom Hours?

Denver M-F 8:30 AM – 5:30 PM; Saturday 9:00 AM – 3:00 PM
Colorado Springs M-F 8:00 AM – 5:00 PM; Saturday 9:00 AM – 3:00 PM
Las Vegas M-F 8:30 AM – 5:00 PM; Saturday 9:00 AM – 3:00 PM

Do you deliver?

Yes, normal delivery hours are from 8am to 5pm Monday through Saturday. Round trip delivery charges start at $50.00 and are determined by location, distance, time, delivery window, and labor involved.

Is there a minimum order size for delivery?

No, we deliver orders both small and large.

Do you do late deliveries and pickups?

Deliveries and pickups can be made 24 hours a day 7 days a week, but those outside of our normal business hours may incur additional charges.

Can I pick up rental equipment instead of having it delivered?

Of Course! With the exception of items that need professional installation, all of our equipment may be picked up at our warehouse. This is especially convenient with last minute orders and will save you any delivery fees.

How long is the rental period?

The rental period is for up to 3 days. You can pick up (or have your rentals delivered) a day before the event and return (or have them picked up) the day after your event. If you need the rentals for a longer period, please contact your local store.

What different methods of Payment do you accept?

Cash, Check, or Credit Card (Visa, MasterCard, Discover and American Express).

Do you set up the equipment (tables, chairs)?

Yes we can. There is a nominal fee for equipment set up (we install the tents, stages, and dance floor which is included in the rental fee).

What should we do with dishes and linen before we return them?

Please scrape, rinse, and stack plates and glassware in the containers in which they were delivered. All linens should be shaken and placed in the linen bag provided.

If I rent an item and do not use it, do I still get charged?

Yes. When a customer rents an item from us, it removes that item from our inventory, therefore making it unavailable for us to rent to another customer.

Do you offer Helium?

No. Due to the Helium shortage, we are unable to offer Helium.