Frequently Asked Questions
Why are there no prices listed for tents?
Each event is unique and we want to make sure that we are providing you with an accurate and customized quote. Some factors that vary pricing are quantities, installation needs, and seasonal discounts. So we try to get as much information as we can to make sure you are getting the best price possible and avoiding any additional fees.
Do You Deliver?
Yes, normal delivery hours are from 8am - 5pm, Monday - Friday. Standard service fee applies.
How Long is the Rental Period?
Our rental periods are flexible! You can have the items a day before the event and return them the day after. If needed a bit longer, it is dependent on how long, the item, and its availability.
Do you set up the equipment?
Yes we can, for an additional labor fee. (Tents, stages, and dance floors have installation included in the rental fee.)
What are your Showroom Hours?
Denver -- Monday - Friday 8:30 AM – 5:30 PM Colorado Springs-- Monday - Friday 8:00 AM – 5:00 PM
Is there a minimum order size for delivery?
No, we deliver orders both small and large.
Do you do late-night deliveries and pickups?
Deliveries and pickups can be made 24 hours a day - 7 days a week, but those occurring outside our normal business hours may incur additional charges and require an order minimum.
Can I pick up the rental equipment instead of having it delivered?
Of course, we even recommend it for small or last minute orders! With the exception of items that need professional installation.
What different methods of payment do you accept?
Cash, Check, or Credit Card (Visa, MasterCard, Discover and American Express)
What should we do with dishes and linen before we return them?
We ask that you please scrape, rinse, and stack plates and glassware in the containers in which they were delivered. All linens should be shaken and placed in the provided linen bag.
If I rent an item and end up not using it, do I still get charged?
Yes. When a customer rents an item from us, it removes that item from our inventory, making it unavailable for us to rent it to another customer.
How long do I have to change my order?
We try to be as accommodating as possible. All changes are required to be made 3 days before delivery. We will try to help you add any last minute items if possible. Any cancelled items may incur a restocking fee dependent on how much of your order has been put into work, i.e. pulled, loaded on a truck, out for delivery.
What is your payment policy?
A 50% deposit is required to officially reserve your items. The remaining balance is due 3 days before delivery.